The account I logged into is different from the one I previously used, it's possible that you logged into a different account. Please ensure that the account on your current device is the same as the one you used before.
Alternatively, you can provide one piece of information, and customer service can help you check if you have used any other account.
If you have made a payment, you can provide a screenshot of the payment confirmation email.
If you haven't made a payment but have received daily login rewards, you can provide your email address.
Provide your SWAG ID.