For any disputes between users and broadcasters, we have a dedicated review team to handle such matters. To initiate the resolution process, please provide the following information:
Your SWAG ID.
The ID of the broadcaster involved.
Screenshots of the conversation or any relevant reference materials.
Click on the "Online Customer Service" in the bottom right corner to file a complaint. The review process takes several working days, and after the investigation is complete, a representative will proactively contact you.