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Hi, what do you need help with?

Here, you can find the information you need.

If you encounter a dispute with a creator, what steps should be taken to resolve it?

For any disputes between users and creators, we have a dedicated review team to handle such matters. To initiate the resolution process, please provide the following information:

  1. Your SWAG ID

  2. The ID of the creator involved

  3. Screenshots of the conversation or any relevant reference materials

Click on the "Online Customer Service Report" in the bottom right corner. The review process takes several working days. After the investigation is complete, the representative will contact you proactively.