If you are using an iPhone to watch the live stream and encounter issues with smooth playback, please check the following considerations first:
Click the refresh button at the bottom of the menu page.
Ensure that your phone's battery level is at least 80%.
Enable and then disable the power-saving mode on your phone.
Keep the power-saving mode turned off as it does not support live streaming.
Try changing your network environment, for example, switch from Wi-Fi to mobile data or vice versa.
If your iPhone's iOS version is too old, it is recommended to update it to the latest version.
If the above steps do not resolve the issue, you can try the following method:
Clear your Safari browsing history. Please go to the Settings on your phone, then select Safari, Advanced, Website Data, search for "SWAG" at the top, swipe left on "swag.live," and tap Delete.
If none of the above methods solve the issue, please contact our online customer service for further assistance.