Whether the ticket value is returned depends on whether the show actually takes place, not on whether the ticket goal is reached. Please refer to the following situations:
Situation 1: The Ticket Goal Is Reached and the Host Starts the Show Successfully
Once the host starts the Limited-Time Show, the show is considered to have proceeded normally, and the ticket value will not be returned.
Situation 2: The Host Is Disconnected After the Show Has Started
If the host is disconnected during the show and the performance cannot continue, the system will return the full number of Diamonds equal to the ticket value to your account balance. For example, if you purchased a 1,200-Diamond early-bird ticket, 1,200 Diamonds will be returned. No additional amount will be deducted for the portion you already watched.
Situation 3: The Ticket Goal Is Not Reached
The host still decides to perform: The show proceeds as scheduled, so the ticket value will not be returned.
The host decides not to perform: The system will automatically return Diamonds equal to the ticket value to your account balance.
Return Time and How to Check
When the return conditions are met, Diamonds equal to the ticket value will be returned gradually starting from the ticket-funding deadline or the time when the host was disconnected. The return will be recorded in your transaction log as “Exclusive Show Ticket Refund.”
If the Diamonds have not been returned after more than one hour, please contact Customer Support through the “One-Tap Report” feature in the live room and proactively provide a screenshot of your transaction log. We will help you check the processing status.
⚙️ How to Use “One-Tap Report”
Open the host’s live room, tap the gear icon at the bottom of the screen (tapping the gear icon does not require any Diamonds), and select “Report a Problem.”
Tap “One-Tap Report.”
In the Customer Support window, tap “Enter Message,” type “I want to report a BUG,” and send the message.
⚠️ If a previous support conversation is already displayed, make sure to exit the existing conversation first and tap “New Conversation” before starting a new inquiry.
Follow the instructions to enter your device information and provide additional details about the issue. Then enter “Live Agent” again until the system bot confirms that the conversation has been transferred to online Customer Support.
💡 Remember to include a screenshot of your transaction log to help Customer Support check the issue more quickly.
Related Information
For complete information about Limited-Time Show ticket purchases, ticket prices, and the various ticket return rules, please refer to: What Is a Limited-Time Show? How Do I Buy Tickets, and How Am I Charged?