If you are using an Android device and experiencing issues playing videos or Stories, please check the following basic settings first:
🛠️ Step 1: Check System & Environment
OS Version: Please make sure your Android OS is updated to Android 13 or above.
Battery & Power Saving: Please turn off Power Saving Mode and keep your battery level at 60% or higher.
Network Connection: Please make sure your cellular data or Wi-Fi connection is stable and strong.
🔄 Step 2: Try Refreshing Manually
If all the above conditions are met, please try resetting the page data as follows:
Tap [Profile Icon] at the bottom right of the Homepage ➔ Tap [Refresh ⟳].
Or go to the [Settings] page ➔ Tap [Refresh ⟳].
After refreshing, check again to see if the video plays normally.
💡 Reminders & Customer Support
Contact Support: If the issue persists after following the steps above, please feel free to contact our Online Customer Support for further assistance.
Content Removal Note: In rare cases, certain content may be taken down and rendered unviewable due to law enforcement requests or special circumstances. For details, please refer to our [Terms of Service] or contact Online Support.