As official events are numerous and updated frequently, please first verify which events you participated in and completed. You can take screenshots of the relevant event page, title, details, or promotional terms, and share them with Customer Support so we can assist you.

• Verify Completion Conditions: Please confirm whether you have fulfilled all event requirements. If the scheduled reward distribution time has passed and you still haven't received your reward, please contact Customer Support.

• Check Distribution Schedules and Expiry: Distribution timelines vary for each official event. Please also review the terms and conditions of each event to check whether the reward has passed its expiration date.

• Physical Prizes: For physical prizes, official SWAG representatives need to verify details and shipping information with the winners. If you need to confirm your details, please reach out directly to Customer Support for assistance.