How Do I Delete My Account?

Before proceeding, please note that deleting an account is permanent and irreversible.

If you only want to stop using SWAG temporarily, you do not need to delete your account. Simply keep your account details and password secure and log out. You can log in again at any time, and the Diamonds and records in your account will remain available.

⚠️ However, under the Terms of Service, if you do not log in for more than 60 days and still do not log in within 7 days after receiving an official notice, your account may be deactivated and any remaining Diamonds may become invalid. If you are only taking a temporary break, we recommend logging in occasionally to keep your account active.

If you are considering deletion because of a problem, such as receiving too many messages or having concerns about account security, you are welcome to contact Customer Support first. We may be able to help resolve the issue. If you are certain that you want to permanently delete your account, follow the steps below.

Steps to Delete Your Account

The account deletion feature is only available on the web version:

Tap your 【Profile Picture】 in the lower-right corner, then go to 【⚙️ Settings】→【Manage Profile】→【Account】.

Under 【Advanced Management】, locate “Delete Account.”

Enter your own SWAG ID for verification, then follow the on-screen instructions to confirm and submit the request.

⚠️ Please Understand the Consequences Before Deleting Your Account

Once account deletion is confirmed, it takes effect immediately and cannot be reversed or canceled in any way. Please proceed carefully:

Your Account Will Be Permanently Removed

You will no longer be able to log in, restore the account, or view any previous account history.

All Remaining Diamonds Will Become Invalid

Any remaining Diamonds in the account will automatically become invalid and cannot be refunded or transferred.

All Paid Content Will Become Unavailable

All paid viewing records and unlocked content will become invalid and cannot be restored.

Your Chatrooms Will Be Deleted

The chatrooms stored in your account will be removed. However, conversations between you and a host are shared communication records and are stored as separate data, so the host may still be able to view the conversation.

Data Retention

To comply with legal obligations such as financial audits, SWAG may retain certain relevant data after the account has been deleted.

Registering Again

Under certain circumstances, SWAG reserves the right to reject a future account application from the same user.

🚨 Final reminder: A deleted account cannot be restored through Customer Support or by any other method. If you only want to take a break, we strongly recommend choosing “Log Out” instead of “Delete Account.”

What Is the Difference Between Account Deactivation and Account Deletion?

There are two different ways to terminate a SWAG account. Please choose the option that matches your needs:

Account Deactivation

To request account deactivation, email support@swag.live. SWAG will terminate your account within 60 business days after receiving the request. An account may also be deactivated by SWAG if it violates the Terms of Service or applicable laws, or if it remains inactive for an extended period, meaning no login for more than 60 days and no login within 7 days after notice is issued.

Account Deletion

This is the self-service process described above. It takes effect immediately and is permanent and irreversible.

Whether the account is deactivated or deleted, all remaining Diamonds in the account will become invalid and cannot be refunded.

Can I Delete an Account That Has Been Permanently Suspended?

If your account has been permanently suspended for violating event rules or the Terms of Service, access cannot be restored.

Because the account has already been suspended, you can no longer log in or use the self-service account deletion process. Thank you for your understanding.

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