All the content you have unlocked on the platform can be found in [Unlocked Items]. If you suddenly cannot find your unlocked content, please check the following common causes:

🛠️ Common Reasons & Troubleshooting Steps

• Logged into a Different Account: You might be logged into a different account (if unsure, please contact Online Customer Support to assist you).

• Shortcut Not Updated: If you added SWAG to your mobile home screen as a shortcut, the web app version may not have been updated promptly.

• Unsupported Browser: Please make sure you are using Chrome or Safari (for iPhone users).

• Incognito/Private Mode: Please turn off Incognito/Private Browsing mode and try again.

⚠️ Content Removal Policy

If you still cannot find the video after troubleshooting the issues above, the content may have been taken down by the creator or removed by the platform for violating community guidelines.

In such cases, viewing authorization for the content will be terminated, and it will be automatically removed from your [Unlocked Items] and [Favorites] lists. This is a standard platform policy.

According to our Terms of Service, unlocked Diamonds cannot be refunded, and removed content cannot be restored in these situations. We appreciate your understanding.

👉 For detailed information, please refer to our https://swag.live/tos。